Frequently Asked Questions

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations. Currently, we ship across the U.S. only. Packages from our U.S. warehouse are shipped through USPS. The shipping is free on all orders! We process all orders within 24 hours and guarantee their delivery within 1 – 3 business days across the U.S. All the products are in stock in the fulfilment centre based in Irvine, California.

Buyer protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

We process all orders in USD – the United States dollars.

Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

All inquiries can be forwarded to sales@jordanella.eu or alternatively you can use our contact us form.

You can pay by PayPal, or by all major credit or debit cards: Visa, Mastercard, Discover, Amex. PayPal allows you to make payments using a variety of methods including PayPal balance, a bank account, PayPal Credit, debit or credit cards, and rewards balance.

You can be absolutely sure that all purchases here are safe and secure and are SSL-encrypted to protect your data!